NDIS Code of Conduct

NDIS Code of conduct is one of the standard conditions of registration which apply to all registered NDIS providers under section 73F(2) of the NDIS Act. All registered NDIS providers must comply with all applicable requirements of the NDIS Code of Conduct.

NDIS Code of conduct Guidance for providers was divided into three different parts to enable the providers to understand it. The first part outlines the Code and its role in the NDIS Quality and Safeguarding Framework. The second part describes the factors that determine whether the provider’s conduct is in line with the code. This second part also comes with scenarios and more detail showing the provider how the code is applied in each case.  Finally, section three outlines actions to be taken about breaches of the Code and its relationship with other codes.

NDIS providers covered by the Code

This code applies to both the providers and their workers that support NDIS participants. The obligations in the Code are fundamental to the rights of people with disability set out in the United Nations Convention on the Rights of Persons with Disabilities.

The NDIS Code of Conduct

The NDIS Code of Conduct will require workers and providers delivering NDIS supports and services to do the following in providing those supports and services:

  1. Act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with applicable laws and conventions.
  2. Respect the privacy of people with disability.
  3. Provide supports and services in a safe and competent manner with care and skill.
  4. Act with integrity, honesty, and transparency.
  5. Promptly take steps to raise and act on concerns about matters that may impact the quality and safety of supports and services provided to people with disability.
  6. Take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of, people with disability.
  7. Take all reasonable steps to prevent and respond to sexual misconduct.

NDIS providers should use their existing employee engagement, human resource, and governance arrangements to ensure their compliance with the Code. This will include considering whether operational policies and procedures and training activities reflect the Code. Workers are expected to use these policies, procedures, and training, in addition to their own professional experience and judgment, to comply with the Code.

For a more detailed explanation on the NDIS  code of conduct as it relates to NDIS provider and the worker, please click the link below;


NDIS Code of Conduct (NDIS Providers). (n.d.). Retrieved from https://www.ndiscommission.gov.au/providers/ndis-code-conduct