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Change NDIS Provider in 6 Steps (2023)

Dec 19, 2023 | NDIS | 0 comments

change Ndis Provider

In the dynamic landscape of NDIS services, your satisfaction is paramount. If you find yourself dissatisfied with your current support, the power to switch providers lies in your hands, offering you unparalleled choice and control over your NDIS plan and life.

Why Change NDIS Provider?

Feeling discontent with your current services is a valid reason to explore new options. However, several other circumstances may warrant a change:

  1. Relocation: Moving to an area where your current provider doesn’t operate.
  2. Service Changes: Your provider alters their services, no longer aligning with your needs.
  3. Inflexibility: The provider can’t accommodate changes you wish to make, such as adjustments to support hours or service types.
  4. Affordability: Discovering a more cost-effective provider.
  5. Specialization: Your current provider lacks expertise in the specific area you require, such as mental health.
  6. Alignment of Values: Seeking better rapport or shared values with your provider.

1. Initiate a Conversation with Your Current Provider

While not mandatory, discussing your concerns with your current provider can be beneficial. Express your thoughts on potential service termination and relocation. If comfortable, articulate why you’re contemplating a change. Prepare a list of concerns and constructive feedback for this conversation.

2. Scrutinize Your Service Agreement

Refer to your service agreement for cancellation details. If absent, reach out to your provider for this crucial information. Ensure you obtain these details in writing, including the notice period and any associated cancellation costs. If uncertainties arise, seek clarification from your provider or enlist the help of a support coordinator.

3. Scout for a New Service Provider

Concurrently, begin your search for a new provider that better aligns with your care and support requirements. HeyHubble’s expert team can assist in matching you with personalized providers. You can also seek recommendations from friends and family or utilize the NDIS Provider Finder tool.

4. Conclude Your Service Agreement

Follow the outlined steps in your service agreement to terminate services. If no agreement exists, inform your provider, preferably through email, maintaining a documented communication record. For NDIA-managed individuals, request the provider to cancel their service booking on the NDIS MyPlace portal promptly.

5. Inform your new service provider, plan manager, and support coordinator of the change

Communicate with your new service provider, plan manager, and support coordinator regarding the upcoming transition. Discuss how your support needs will be met, how your NDIS plan will be managed, and when the new services will commence. Keep your plan manager and support coordinator informed of your provider change.

6. Formalize the Transition with a New Service Agreement

As recommended by the NDIA, sign a service agreement with your new provider to establish clear expectations. Additional tips for a smooth transition include:

  • Assess Your Support Needs: Ensure your new provider possesses the skills and experience to meet your specific support requirements.
  • Communicate Your Needs: Engage in a conversation with your new provider to articulate your support needs, facilitating better understanding and tailored assistance.

Remember, to change NDIS Provider is a positive step toward securing the support necessary to achieve your goals. Building a robust support team starts with selecting providers attuned to your needs and aspirations. For a hassle-free connection with trusted NDIS providers tailored to you, Contact Bridgescare today.